CALL TRACKING

TURN EVERY CUSTOMER CALL INTO AN OPPORTUNITY

Rilla + Merrick Auto Help Automotive Shops Connect Marketing, Calls, and Advisor Coaching

WHY CHOOSE US
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Merrick Auto Marketing plus Rilla logos with a yellow waveform icon on a white background
Conversation Intelligence

TURN MORE CUSTOMER CALLS INTO OPPORTUNITIES

Conversation Intelligence and Coaching Built for Automotive Shops Merrick helps bring customers to your shop. Rilla helps you understand what happens when those customers call. Together, we connect your marketing efforts with real customer conversations, giving managers better visibility into calls and helping service advisors improve through consistent coaching. Rilla automatically brings calls into its platform, sorts them by type, and gives managers a practical way to coach advisors using real conversations.

CALL INTELLIGENCE

Automatically bring customer calls into Rilla and organize conversations for easier review.

ADVISOR COACHING

Give managers real customer conversations they can use to coach service advisors.

PERFORMANCE INSIGHTS

Identify patterns across appointment, pricing, DVI, and other important customer calls.

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RILLA CONVERSATION INTELLIGENCE

GET MORE FROM EVERY CUSTOMER CALL

From Call Intelligence to Advisor Coaching and Performance Insights

Merrick can help make Rilla part of a more connected automotive marketing strategy, giving your team greater visibility into customer conversations and opportunities to improve advisor performance.

  • Rilla Account Setup
  • Call Tracking Integration
  • Automated Call Collection
  • Call Type Organization
  • Appointment Call Analysis
  • Service Advisor Coaching
  • Manager Coaching Workflows
  • Call Performance Insights
  • Missed Opportunity Identification
  • Multi-Location Call Management
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WHY MERRICK + RLLA?

BETTER MARKETING. BETTER CONVERSATIONS.

Automotive Marketing Experience

Automotive Marketing Experience

Merrick understands the customer journey for tire dealers and auto repair shops, from online search to appointment and repair order.

Conversation Intelligence

Conversation Intelligence

Rilla brings customer calls into one place, making it easier to identify and review the conversations that matter most.

Advisor Coaching

Advisor Coaching

Turn real customer calls into practical coaching opportunities for service advisors and managers.

Connected Customer Journey

Connected Customer Journey

Create greater visibility across marketing, website activity, phone calls, appointments, and customer interactions.

Multi-Location Support

Multi-Location Support

Build more consistent call-review and coaching processes across multiple shops and service advisors.

Performance Insights

Performance Insights

Use marketing and conversation data together to identify opportunities and continually improve the customer experience.

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GET IN TOUCH

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MERRICK IS HERE TO HELP!

Connect Rilla With Your Automotive Marketing Strategy

Already using Rilla or interested in adding conversation intelligence to your shop?

Merrick can help you incorporate Rilla into a broader digital marketing and customer acquisition strategy, giving you better visibility from the first search to the customer conversation.

Fill out the contact form or schedule a call with us to learn more about Merrick + Rilla.


START TODAY

Learn more about partnering with Merrick Marketing. Fill out the form below or call Melissa at 847-217-0759 today!

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